Contact Us

Got a question? Ran into an issue? Just want to say hey?
At Chillteelab, real humans read and respond to every message — no bots, no nonsense.

Email Support
For order inquiries, product questions, or general help:

Email us: chillteelab@163.com

📅 Support Hours: Monday to Friday, 9 AM – 6 PM (EST)
📨 Response Time: Usually within 24–48 business hours

What To Include In Your Email
To help us help you faster, please include:

Your full name (used at checkout)
Order number (found in your confirmation email)
A short description of your question or issue
Attach any relevant photos if you're reporting a damaged or incorrect item

Have An Idea Or Feedback?
We love hearing from our community!
If you’ve got an idea for a new design, feedback about your experience, or just want to say something nice — send it our way.

Thank You for Being Here
Your support means everything to us. Whether this is your first visit or your tenth order — we appreciate you.
Let’s keep in touch!
📧 chillteelab@163.com
🌐 https://chillteelab.com